Q777 FAQ — All Your Questions Answered in One Place

No. According to q777 policy, one person may maintain only one account. If multiple accounts are detected, all accounts may be permanently closed and balances may be confiscated. This is to ensure fair gaming.

Yes, you can deposit and start playing immediately after completing registration. However, KYC verification may be required for larger withdrawals. To enjoy uninterrupted service, complete verification right after registering.

KYC (Know Your Customer) is an identity verification process. It requires:

• Front and back photos of your National ID (NID)
• A selfie holding your ID
• A screenshot of the deposit method (where applicable)

Verification is usually completed within 24 hours.

You must be at least 18 years old to register on q777. Accounts identified as belonging to minors are closed immediately. We support responsible gaming and are strict about protecting minors.

• Minimum deposit: ৳100
• Maximum daily deposit: depends on account level
• Higher limits apply for VIP members

For responsible gaming, you can also set your own deposit limits.

Withdrawals from KYC-verified accounts are usually processed within 5–15 minutes. In some cases, due to security checks, it may take 4–6 hours. Unverified accounts may take 24–48 hours.

q777 does not charge any deposit or withdrawal fees of its own. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges according to its policy.

Deposits are usually added instantly. If not:

• Collect a screenshot of the transaction or the reference number.
• Contact the support team via live chat.
• Send the screenshot and transaction ID.

We usually resolve the issue within 30 minutes.

The wagering requirement is the amount you must bet before a bonus can be withdrawn. For example, a 30x requirement means that with a ৳1,000 bonus, you must place ৳30,000 in bets. Full details can be found on the promotions page.

10% cashback is given weekly on lost net bets. Usually, cashback from the previous week is added to your account every Monday. To qualify, you must place at least the required amount of bets during that week.

No, bonuses cannot be withdrawn directly. Winnings generated from a bonus can be withdrawn only after the required wagering requirement has been met. However, your own deposited funds can be withdrawn at any time.

Yes, all q777 games are RNG (Random Number Generator) certified. Independent third parties regularly audit them to ensure complete fairness. The RTP (Return to Player) information for each game is published transparently.

The minimum bet in live casino games usually starts from ৳50. However, it may vary depending on the game type and table. Options range from low-stake tables to high-roller tables.

To change your mobile number or name, you need assistance from the support team and identity verification. You can change your address and email yourself from the profile settings.

Contact the support team to close your account. Before closing it, make sure your balance is zero and there are no active bonuses. As an alternative, you may consider self-exclusion.

Take these steps immediately:

• Change your password right away.
• Notify the support team via live chat.
• Log out of all active sessions.
• Check your transaction history.

Our security team is on guard 24/7.

Yes, downloading the q777 app is completely free. There is no charge for downloading or installing it. Only an active internet connection is required.

Yes, all website features are available in the q777 app. In fact, the app also includes extra benefits such as fingerprint login, faster loading, and push notifications. The app works well even on slower internet connections.

Self-exclusion is a way to block yourself from gaming for a fixed period. It can be set from 3 months up to 5 years. During this time, the account remains fully inactive. Your balance remains protected. For more information, visit our Responsible Gaming page.